Privacy Policy

At CustomCraft, we are committed to protecting your privacy. This policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data. Your trust is important to us, and we aim to ensure your data is handled with the highest level of care.

Information We Collect

We may collect a range of personal data when you interact with our website. This includes your name, email address, phone number, postal address, and any other details you provide through forms or direct communication. Additionally, we may gather technical data such as your IP address, browser type, and information about your interactions on our site through cookies and similar technologies.

Cookies are small text files stored on your device that help us improve your browsing experience. We use cookies to remember your preferences, track the performance of our website, and understand how visitors use our site. You can adjust your cookie settings in your browser at any time.

How We Use Your Information

Your personal information is vital for us to provide you with a seamless and personalized experience. We use your data to:

  • Process your custom furniture orders and communicate about their status.
  • Respond to your inquiries and provide customer support.
  • Improve our website, products, and services based on your feedback.
  • Send you promotional materials, newsletters, or special offers, if you have opted in.
  • Ensure compliance with legal requirements or enforce our terms and policies.

We do not share your personal information with third parties for their marketing purposes. However, we may share your data with trusted service providers who assist us in delivering our services, such as payment processors or delivery companies.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our website uses Secure Socket Layer (SSL) technology to encrypt your data during transmission. We also limit access to your personal information to only those employees and service providers who need it to fulfill their responsibilities.

While we take all reasonable steps to secure your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information, and you provide it at your own risk.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also object to or restrict the processing of your data. To exercise these rights or if you have any concerns about our use of your data, please contact us at [email protected].

We reserve the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with the updated date.

Contact Us

If you have any questions or concerns about our privacy practices, please feel free to contact us at [email protected].